Refund policy
🔄 Refund & Return Policy – Neduglow
At Neduglow, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.
📅 Returns Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused
- The item is in its original packaging
- The item is in the same condition as received
Certain items such as used beauty products, opened cosmetics, or hygiene-related items cannot be returned for health and safety reasons.
❌ Non-Returnable Items
The following items are non-returnable:
- Opened or used lip products
- Used beauty tools
- Items damaged due to misuse
- Gift cards (if applicable)
🔁 How to Request a Return
To request a return:
- Email us at support@neduglow.com
-
Include:
- Your order number
- Reason for the return
- Photos (if the item arrived damaged or incorrect)
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Our support team will respond within 48 business hours with return instructions.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect
- We recommend using a tracked shipping service, as Neduglow is not responsible for lost return packages
💰 Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection
- Approved refunds are processed to the original payment method
- Refunds may take 5–10 business days to appear, depending on your bank or payment provider
📦 Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the item and packaging
- We will offer a replacement or full refund at no additional cost
⛔ Order Cancellations
- Orders can only be cancelled within 12 hours of purchase
- Once processing or shipping begins, cancellations are no longer possible
📧 Contact Information
For any return or refund inquiries, contact us at:
contact@neduglow.com
Business Address:
Neduglow
3 rue Gustave Eiffel
21160 Marsannay-la-Côte
France