Shipping policy

Shipping Policy

At Neduglow, we are committed to delivering your orders in a reliable and transparent manner. Please review our shipping policy carefully before placing an order.

Order Processing Time

  • Orders are processed within 1–3 business days, excluding weekends and public holidays.

  • Once your order has been processed, you will receive a confirmation email with tracking information (where available).

Shipping Destinations

We currently ship to the following locations:

  • France

  • Belgium

  • Switzerland

  • Other selected European countries (availability may vary)

If your country does not appear at checkout, shipping to that destination is currently unavailable.

Estimated Delivery Times

Estimated delivery times vary by destination:

  • France & Belgium: 5–13 business days

  • Switzerland: 6–13 business days

  • Other European countries: 7–15 business days

Please note that delivery times are estimates and may be affected by customs processing, public holidays, or carrier-related delays.

Shipping Costs

  • Shipping costs are clearly displayed at checkout before payment is completed.

  • Any applicable taxes, customs fees, or duties are the responsibility of the customer and are shown where required.

Tracking Your Order

  • Tracking information will be provided once your order has been shipped.

  • Please allow 24–48 hours after dispatch for tracking updates to appear.

Delays & Issues

If your order is delayed beyond the estimated delivery time:

  • Please contact us at contact@neduglow.com

  • Include your order number to help us assist you more quickly.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.
Neduglow cannot be held responsible for delays or losses caused by incorrect or incomplete address details.

Contact Information

For any shipping-related questions, please contact us at:

Email: contact@neduglow.com

Business Address:
Neduglow
3 rue Gustave Eiffel
21160 Marsannay-la-Côte
France