Frequently Asked Questions
All orders are processed within 1 to 3 business days. Once your order is placed, our team prepares it, carefully packs it, and hands it over to our carrier.
Yes! We proudly offer international shipping worldwide. Wherever you are, we can deliver your NeduGlow products directly to your door.
We will do our best to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information. Delivery times vary depending on your address.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. To start a return, please contact us at neduglow38@gmail.com. Please note that returns should be sent to the following address: 3 rue Gustave Eiffel, Marssanney-la-Côte.
If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, you can always contact us at neduglow38@gmail.com.
We accept a wide range of secure payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. The confidentiality and security of your data are our top priority: your transactions are secure and encrypted.